FAQ

FAQs

Including our President, our team is comprised of 25 people.

We have a total of 19 engineers.

We operate in the New York Tri-State area, especially in the greater New York area.

Yes, but on special agreement and service charges.

Yes, we do!

Yes, we can provide remote support; we can even provide 24/7 support, if needed.

Yes, we do!

Yes, we can!.

Yes, we can. We use a 3rd party provider under contract to provide clients with this service.

We have three types of service contracts:
Time and material basis (relevant rates apply)
Block-of-hours purchased in advance (special rates apply)
Monthly fixed payment (special rates only after preliminary 1 or 2 month assessment)

No, different support types have different rates. For example, pc support, network support and security support, all have different rates.

No, “remote support only” contracts do not have onsite support; however, they can be added for an additional fee.

Initial support is remote support. If initial support fails, it will escalte to level 2. If level 2 support doesn’t work, it will be escalated to level 3 support.

Yes, we can provide cloud servers, virtual desktop infrastructure (VDI), cloud storage and backup, disaster recovery (DR) and other services.

Yes, when note which specific software you are looking to virtualize when reaching out.

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