Q : How many employees do you have?
A : Including our President, our team is comprised of 25 people.
Q : How many engineers do you have?
A : We have a total of 19 engineers.
Q : What’s your geographical coverage for service?
A : We operate in the New York Tri-State area, especially in the greater New York area.
Q : Are you able to provide 24/7 service?
A : Yes, but on special agreement and service charges.
Q : Can you provide on-site help desk support?
A : Yes, we do!
Q : Can you provide remote support?
A : Yes, we can provide remote support; we can even provide 24/7 support, if needed.
Q : Can you provide HIPAA complaint e-mail solutions?
A : Yes, we do!
Q : Can you provide HIPAA complaint VoIP phone solutions?
A : Yes, we can!
Q : Do you provide Apple Computer Support?
A : Yes, we can. We use a 3rd party provider under contract to provide clients with this service.
Q : What type of service contracts do you provide?
A : We have three types of service contracts:
a) Time and material basis (relevant rates apply)
b) Block-of-hours purchased in advance (special rates apply)
c) Monthly fixed payment (special rates only after preliminary 1 or 2 month assessment)
Q : Do all types of support covered have the same rate?
A : No, different support types have different rates. For example, pc support, network support and security support, all have different rates.
Q : Do all support contracts include on-site support?
A : No, “remote support only” contracts do not have onsite support; however, they can be added for an additional fee.
Q : What types of support are provided under pre-paid “block-of-hours” support and the monthly fixed payment support?
A : Initial support is remote support. If initial support fails, it will escalte to level 2. If level 2 support doesn’t work, it will be escalated to level 3 support.
Q : Do you provide Cloud Computing Services?
A : Yes, we can provide cloud servers, virtual desktop infrastructure (VDI), cloud storage and backup, disaster recovery (DR) and other services.
Q : Do you provide Hosted Software as a Service (SaaS)?
A : Yes, when note which specific software you are looking to virtualize when reaching out.