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Enhancing the collaborative environment

Unified Communication Services

LYNC Microsoft® Lync® is an enterprise-ready unified communications platform. With Lync, users can keep track of their contacts’ availability; send an IM; start or join an audio, video, or web conference; or make a phone call—all through a consistent, familiar interface. Lync is built to fully integrate with Microsoft Office. The Microsoft Lync 2010 desktop client is available for Windows and for Mac and mobile versions are available for Windows Phone, iPhone/iPad, and Android devices.

New for the Client Platform
  • Embedding Lync 2010 in your application is easier than ever with the new Microsoft Lync Server 2010 SDK, which offers Visual Studio controls in .NET Windows Presentation Foundation (WPF) and Silverlight. This means near to no coding required when embedding Lync UI elements into your own application
  • More powerful ways to extend Lync conversations using the Lync Conversation Extension Window, which can display information about your conversation, add call control tools, or add functionality such as translation services
  • Enhanced contextual collaboration with Launch Links that enable you to launch applications right from Lync 2010 and allow participants to quickly establish call context
  • Build your own client experience in .NET using the new Lync 2010 Managed AP, and build your own user experience to meet industry- or organization-specific needs. New for the Server Platform

New for the Server Platform
  • Platform support for sophisticated contact center or help desk scenarios such as IVR, ACD, and Call Recording—as well as Web chat, query response bots, and conferencing and application sharing—introduced with Microsoft Unified Communications Managed API 3.0 (UCMA 3.0)
  • Access all UC-Enabled Services from any phone with a single login to enable scenarios such as connecting to your online meeting through a simple spoken command, checking for new SharePoint tasks, or having Exchange email read out to you, all in the same call
  • Significant simplifications in deploying, operations, and interoperability with added features such as simple single-point application provisioning, software-based load balancing, automatic fail-over and draining
  • State-of-the-art speech technology now in 26 languages provided by the updated Microsoft Speech Platform, a zero-royalty, enterprise grade server based speech platform that ships with UCMA 3.0 and now adds VoiceXML 2.1 to UCMA needs

Through its Compatible Devices Program, Microsoft tests and qualifies devices to work with Microsoft Lync so partners can provide a wide range of phones, USB peripherals such as headsets and webcams, PCs, conference room devices, and other devices that meet the needs of employees in all workspaces—including headquarters, branch offices, and remote locations.

Microsoft Lync 2010
Platforms Pros Cons
Lync Server: Windows Server 2008; Lync Client: Windows, Mac OS X; Lync Web App: Silverlight-capable browsers on Windows, Mac OS X, Linux
  • Much richer communications than traditional hard telephones
  • Audio and videoconferencing at a fraction of the cost of traditional conferencing bridges
  • Gateways to third-party IM, voice, and videoconferencing systems including legacy phone systems
  • Interoperability with Windows Live Messenger, AOL, and Yahoo public IM systems
  • Advanced codecs don't require superclean networks
  • Federation with other organizations running Lync, OCS, or LCS
  • Failover capability built into the system
  • Rich API and SDK with features far exceeding TAPI toolsets of legacy systems
  • No clients for Windows Phone 7, iPhone/iPad, or Android devices
  • Web App requires Silverlight

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